INSITE Consortium Support
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INSITE provides a high level of support and extensive FM services: |
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| Startup Activities
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System and Business Analysis -
INSITE assists new members in their analysis of how data is collected and entered, how
the INSITE system can be structured and used, how data and graphics access can be deployed to a wide audience, and how to determine the organizational configuration that best supports the strategic FM effort. |
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Systems Integration -
INSITE works with new members to achieve a smooth integration of the INSITE system into the computing environment. Activities include hardware/software acquisition assistance as well as operating system and program installation.
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Data Conversion - INSITE provides the resources, if desired, to convert existing data into the INSITE Server database and Visual FM floor plan system.
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Training and Documentation -
INSITE supplies training courses in the operation of the INSITE database, the Client programs (including query, analysis and reporting) and in the use of Visual FM. Optional training is available for such efforts as performing effective field audits and techniques for efficient floor plan construction and maintenance. The INSITE system is thoroughly documented both from the technical and end user perspective. Documentation is available via hard copy, electronic help files and Internet/Intranet web pages.
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| Systems Support
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Systems Administration Consulting - The support staff guide and assist Consortium members in accomplishing the one-time and regular technical activities with INSITE and the computing platform upon which it runs. This support can be accomplished remotely if desired via the Internet.
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System Maintenance -
INSITE resolves all system anomalies uncovered by its own staff and by users, then releases the fixes to the entire Consortium. A release scheduling system insures each Consortium member is using the latest software.
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New System Development and Enhancement - The engineering staff continuously develops innovative FM tools and fosters enterprise links with other selected systems. All systems undergo periodic review and enhancements are accomplished in response to Consortium member input.
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| Applications Support
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Consultation and Analysis -
INSITE offers telephone, FAX and Email support to educate users in the operation of INSITE and to advise on its best use. That support includes determining the problem and solution to user errors, suggesting approaches for data analysis and system integration, and assisting in daily operational issues.
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Optional Site Visits - Application Engineers visit members upon request to offer advice and training, appraise database operations, conduct presentations and share FM information.
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Education Activities -
INSITE holds an annual INSITE Consortium Conference (ICC) where members share ideas, techniques and information. Several other FM continuing education courses are available to members.
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Internet Support -
INSITE maintains a Consortium member-only web site where members can download new software releases. |
